Class Cancellation Policy
ALL CLASS SEATS ARE NONREFUNDABLE, much like a sporting event or theater ticket.
We require one-week advance notice for cancellations (two-week advance notice for groups larger than 4). If canceling is necessary (and advance notice is given as outlined above) we will issue you a store credit, in the form of a Cooks gift card, for the amount of your purchase. This credit is valid for future class registrations or purchases from our stores or our website. No exceptions can be made to this policy.
Should you need to cancel your commitment to one of our classes that is more than one week away, please email Customer Service at email@example.com. We respond to emails Mondays — Friday, 10 AM — 4 PM. Or call us call at 651.228.1333 and press 1 to speak with our team during these hours:
- Monday — Friday, 10 AM — 8 PM
- Saturday, 10 AM — 7 PM
- Sunday, 12 PM — 5 PM
Please note that Cooks does not cancel classes due to weather.
In the event that Cooks of Crocus Hill cancels a class you are enrolled in, a full refund will be given and you will be notified as soon as possible.
Return & Exchange Policy – Online Product Purchases
If we shipped the wrong item to you, or if it was defective or damaged during shipping, we will pay the cost to have it shipped back to us and will reship the corrected order. However, for all other returns that fall within our stated policy, we will deduct the cost of shipping and handling from your refund.
If you decide you want to return an item, please call 651-329-3837 or email firstname.lastname@example.org to make arrangements for UPS to come pick up the item at your doorstep. All returns must be authorized by a Cooks representative before they are shipped to us. Unauthorized returns and/or returns not sent via our carrier will be rejected.
For your convenience, we also accept returns and exchanges of items purchased on our website at any of our retail locations.
Return & Exchange Policy – In-Store Product Purchases
Unused items in their original packaging may be returned for a full refund within 14 days of purchase. After 14 days, a store credit only will be issued. Cash refunds will only be given for cash purchases of $20 or less. For cash purchases of greater than $20 or purchases by check, a refund check will be mailed within 30 days of the return. Returns of items purchased by credit card will be credited to the card used.
A receipt dated within 30 days is required for all returns and exchanges. All returns and exchanges must be new, unused and contain all original packaging and accessories. All clearance merchandise, special orders and gift certificate sales are final.
A gift accompanied with a gift receipt will be issued a store credit within 60 days of purchase.
Returns will not be accepted after 30 days.
Returns for damaged products often require customers to contact the vendor directly.