Class Cancellation Policy
All class registrations are non-refundable.
Please understand that significant time and resources go into preparing for each class to ensure a successful experience. If you need to cancel, a minimum of one week's notice is required. In such cases, you will receive a Cooks of Crocus Hill gift card as credit. This gift card can be used for future class registrations or purchases in our retail stores and online.
If Cooks of Crocus Hill cancels a class, you will be notified as soon as possible. You may choose to receive reimbursement in the form of a gift card, credit card refund, or a transfer to another class of equal value.
Please note: Classes are not canceled due to weather.
Return & Exchange Policy – Online Product Purchases
If we shipped the wrong item to you, or if it was defective or damaged during shipping, we will pay the cost to have it shipped back to us and will reship the corrected order. However, for all other returns that fall within our stated policy, we will deduct the cost of shipping and handling from your refund.
If you decide you want to return an item, please call 651-288.7237 or email [email protected] to make arrangements for your return. All returns must be authorized by a Cooks of Crocus Hill representative before they are shipped to us. Unauthorized returns and/or returns not sent via our carrier will be rejected.
For your convenience, we also accept returns and exchanges of items purchased on our website at any of our retail locations.
Return & Exchange Policy – In-Store Product Purchases
Unused items in their original packaging may be returned for a full refund within 14 days of purchase. After 14 days, a store credit only will be issued. Cash refunds will only be given for cash purchases of $20 or less. For cash purchases of greater than $20 or purchases by check, a refund check will be mailed within 30 days of the return. Returns of items purchased by credit card will be credited to the card used.
A receipt dated within 30 days is required for all returns and exchanges. All returns and exchanges must be new, unused and contain all original packaging and accessories. All clearance merchandise, special orders and gift certificate sales are final.
A gift accompanied with a gift receipt will be issued a store credit within 60 days of purchase.
Returns will not be accepted after 30 days.
Returns for damaged products often require customers to contact the vendor directly.
