Class Registration Policy
All registrations are nonrefundable. If you need to cancel, we require:
- 7 days’ notice for groups of 1 to 3.
- 14 days’ notice for groups of 4 or more.
With proper notice, you will receive credit via a Cooks of Crocus Hill gift card, valid for future classes or retail purchases. If we have to cancel a class, you will be notified and be able to choose between a full refund, a gift card or a transfer to another class of equal value.
Note: Classes are held regardless of the weather.
Product Return & Exchange Policy
Online Purchases
- Damaged or Incorrect Items: If we sent the wrong item or it arrived damaged, we will cover all shipping costs to replace it.
- Standard Returns: For all other returns that fall within our stated policy, the cost of shipping and handling will be deducted from your refund. Items must be new, unused and in original packaging.
- Process: You must get authorization before shipping items back. To start a return, email [email protected] or call 651.288.7230. Unauthorized returns will be rejected.
- In-Store Option: You may also return or exchange online purchases at our St. Paul store within 30 days of receiving the product. Proof of purchase is required.
In-Store Purchases
- Timeline: Returns are accepted within 30 days with a dated receipt.
- 0–14 Days: Full refund to original payment method.
- 15–30 Days: Store credit only.
- Condition: Items must be new, unused and in original packaging.
- Refund Methods:
- Credit Card: Refunded to the same card.
- Cash: Cash back for totals under $25; a check will be mailed for totals over $25.
- Gifts: Items with a gift receipt can be exchanged for store credit within 60 days.
- Exclusions: All clearance items, food items, special orders, crop shares and gift cards are final sale.
Note: For damaged products, or issues covered under the product's warranty, you may be required to contact the manufacturer directly.
Crop Share Return Policy
Due to the nature of our Crop Shares, all sales are final and we are unable to accept returns or issue refunds.
